Frequently Asked Questions
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Are you a registered NDIS provider?
Yes. NavAura Care Pty Ltd is a registered NDIS provider (registration 4-MBZ2CY4). You can check us on the NDIS Commission's provider register.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) funds support for Australians with a permanent and significant disability. If you have an NDIS plan, you can use it to pay for supports like ours.
Do you support NDIA-managed, plan-managed and self-managed participants?
Yes. As a registered provider we can support all three.
How much does support cost?
Our prices follow the NDIS Pricing Arrangements and Price Limits. We explain all costs in your service agreement before support starts.
How quickly will you reply?
We reply to every referral within 24 hours.
Can I choose my support worker?
Yes. We match you based on your needs, language, culture, gender preference and interests, and you can ask for a change at any time.
Do you support children?
Yes, including early childhood development and children with autism. Read more.
Do you support people with high or complex support needs?
Yes. We are registered for High Intensity Daily Personal Activities, provide 2:1 support and implement behaviour support plans. Read more.
Do you support people living with psychosocial disability?
Yes. We provide recovery-focused disability support for participants living with psychosocial disability. Read more.
How do you choose my support worker?
We match each participant with a support worker based on their needs, goals, preferences, language and culture. A meet-and-greet takes place before services begin, and you can request a change of worker at any time.
Do you support people whose disability isn't visible?
Yes. Many disabilities, like autism and mental health conditions, can't be seen. We listen, believe you and support you on your terms. Read more.
Which areas do you cover?
All of Sydney, with most of our team in Western and South West Sydney. North Sydney on request. See all areas.
Do you provide support coordination?
We provide Support Connection (Support Coordination Level 1) in-house. Read more.
Do you provide therapy?
Not in-house. We have partner links with physiotherapists, exercise physiologists, speech pathologists, behaviour support practitioners and social workers, and can help connect you.
Can you provide transport?
Yes. We have our own van for appointments, outings and activities. Read more.
How do I make a complaint?
Call or email us, or contact the NDIS Commission. See how.
We are here to help
Accepting new referrals now. We reply to every referral within 24 hours.